So, I received the dreaded form letter than many other authors have gotten.
We are reaching out to you because we detected accounts attempting to manipulate Kindle services by simulating reading or borrowing activity on your titles. You do not need to take any action, however, we will block the activities of these malicious accounts and their effects on payments. This means that you will still receive royalties associated with legitimate reading activities, but you will not receive royalties associated with activities related to these accounts.
Please note that this notice does not represent a change to your account status but is sent to make you aware of how our security countermeasures will affect your previously reporting page count and your royalty payments.
We understand you might have questions regarding the nature of how we detect these activities, however, please be aware that we cannot provide details that might compromise the integrity of our security systems.
If you have any other questions, please feel free to email us at email@example.com.
I could have been scared if I hadn’t already heard about Amazon doing this to other authors. So, instead, I got annoyed and sent them a snappy retort:
One: Why are you telling me this if you aren’t somehow accusing me of doing this? Who would benefit from this besides me? You say you know for a fact that these are fraudulent borrows but you can’t show me proof? So you’ll take away reads aka money without any rhyme or reason and I’m just supposed to take your word for it?
Two: Why don’t you have the matter better in hand?
Three: Why should I continue to keep my books in Kindle Unlimited if you can’t keep a handle on fraudsters?
Four: Does this mean I will lose reads reported? Can I even trust the data on the KDP dashboard?
Five: Why should I trust your company to be proper publishers of my books at this point?
Six: Why have I heard this happening to numerous authors? Why is this still an issue? I would think Amazon has had plenty of time to address issues, considering how long KU has been out.
Seven: As your client, I expect better service than this.
I’ll bet you can imagine that they weren’t pleased with me questioning them, so they sent me … guess what? ANOTHER FORM LETTER!
Thank you for your email regarding our actions related to illegitimate reading activity observed on your titles. Your account remains in good standing and you may continue to use Kindle services to receive royalties associated with legitimate activity or paid sales.
Our decision to not pay for activities of accounts attempting to manipulate our services is representative of our effort to preserve the integrity of Kindle services for you as well as all customers and publishers.
Please be aware that we cannot provide further details of our investigations or detection systems, because we want to preserve both the confidentiality of others’ accounts and the security of our detection systems.
If you have other questions, feel free to email us at firstname.lastname@example.org.
“Feel free to email us with any questions we won’t be answering.”
I sent off another email, because no, Amazon, you aren’t putting this shit on me.
As we previously stated, we still detect reading or borrow activity for your books originating from accounts attempting to manipulate Kindle services. You are responsible for ensuring the strategies used to promote your books comply with our Terms and Conditions. We cannot offer advice on marketing services or details of our investigations.
Please be aware we will not be providing additional details.
Kindle Direct Publishing